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Ultimately, it's all about the customer. I use a distinctive
customer-based focus, approaching your mission from the
perspective of how you are serving your clients.
Guide the Vision
Start your strategic planning process by
focusing the vision, mission, and values of your business or
organization. I encourage you to balance aspirations with the
practical and necessary details - always with customers, employees,
and partners in mind. You come away from the process with a guiding
vision that clearly embodies the purpose and values of your
organization, with a focus on service.
Move into Action
The next step is to develop an action plan, including mission
statements and specific goals, for teams that align with the larger
strategic plan. This process may include assessing staff development
needs and designing a training plan to insure your people have the
skills to achieve the new goals. This process engages everyone, at
every level, in realizing the vision.
Restore Power and Focus
High performance teams pro-actively realign their vision and
goals at regular planning and review periods, not just at times of
crisis. I can help you identify where goals need adjusting to
address emerging opportunities or unexpected challenges. You
experience renewed enthusiasm and updated action plans that keep the
organization's efforts focused in the right direction.
"Kimberly helped me organize our offsite team meeting in a way
that guaranteed success. She provided our team with the environment
and activities we needed to really hone in on our key goals and
issues for the upcoming year. Kimberly's manner encouraged people to
participate. She created a very safe environment for people to let
their hair down and get to business."
- Susanne Peterson, Microsoft Marketing Director
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